Lead Account Manager- UKI
Core
Lead Account Manager driving sales into existing defined paying accounts in the UKI region, managing renewals, cross-selling, and reducing churn for strategic SaaS accounts.
Role type
Senior IC Account Manager (SaaS)
Builds
Revenue growth and retention for Freshworks SaaS product lines
Domain
B2B SaaS / ITSM / Customer Experience
Required skills
Direct/field sales in B2B SaaS, managing large-scale technology deals, cross-selling and up-selling, churn reduction, C-level stakeholder management, strategic account planning, pipeline forecasting, competitive analysis
Preferred skills
ITSM product experience, digital business transformation knowledge
Technologies
Freshworks SaaS suite, ITSM tools
Responsibilities
Drive sales in a defined set of paying accounts to meet revenue targets, develop and execute a strategic plan for a robust sales pipeline, manage numerous accounts concurrently, manage the renewal process end-to-end, work alongside the CSM organization to reduce churn, provide regular reporting of pipeline and forecasting, create and articulate compelling value conversations with C-Level stakeholders, analyze sales/metrics data to evolve strategy, develop long-term strategic relationships with key accounts, keep abreast of competition, travel to customer locations as required
Seniority
Senior, hands-on IC