Customer Success Enablement & Excellence Lead (m/w/d)
Hybrid
Core
Strengthening the Customer Success organization's performance through training, coaching, and structured working methods to drive customer retention, satisfaction, and profitable growth.
Role type
Customer Success Enablement Lead
Builds
Customer Success team capabilities and standardized operating procedures
Domain
Consumer Intelligence / Market Research
Deliverable
product features
Required skills
Customer Success experience, Training & Workshop facilitation, Coaching, Analytics & BI tools, Microsoft 365, German & English
Preferred skills
Learning & Development, Consulting, Data affinity, Structured working methods
Responsibilities
Conceive and conduct training/workshops, Provide individual and team coaching, Develop team culture and mindset, Establish governance standards and follow-up processes
