Senior Customer Success Manager - Europe West
Core
Trusted partner to enterprise customers driving adoption, value realization, and satisfaction for IFS ERP/EAM solutions.
Role type
Senior Customer Success Manager (Enterprise Software)
Builds
Customer success plans, business reviews, and value realization outcomes for enterprise clients.
Domain
Enterprise Software / ERP / EAM
Required skills
Customer relationship management, stakeholder engagement, business review leadership, cross-functional orchestration, risk management, growth opportunity identification, strategic planning, problem solving, commercial mindset
Preferred skills
ERP/EAM domain expertise, core industry knowledge (IFS industries), influence without authority
Technologies
IFS ERP, IFS EAM, Enterprise Software platforms
Responsibilities
Build trusted relationships with senior stakeholders, translate business goals into success plans, drive adoption and value realization, orchestrate cross-functional teams, manage Customer Success Plans, lead business reviews, act as voice of the customer, proactively manage risks, identify growth opportunities.
Seniority
Senior, hands-on IC
