Senior Product Support Engineer
Core
End-to-end Level 1 and Level 2 technical support for enterprise customers using Nexthink digital employee experience management software.
Role type
Senior Product Support Engineer
Builds
Resolves complex technical issues to maintain customer satisfaction and digital employee experience
Domain
IT Operations / Digital Employee Experience Management
Deliverable
client delivery
Required skills
Linux troubleshooting, Windows OS administration, log analysis, cloud environment understanding, virtualization, network administration, incident management, knowledge base maintenance
Preferred skills
AWS or Azure experience, microservices knowledge
Technologies
Linux, Windows, AWS, Azure
Responsibilities
Troubleshoot complex issues involving servers, networking, and cloud infrastructure; Collaborate with Engineering and Product teams to unblock issues; Maintain and improve the knowledge base; Participate in incident reviews
Seniority
Senior, hands-on IC
