Infrastructure Support Engineer, IREO
Core
Troubleshoot customer-related issues, manage ticket queues, and enhance operational efficiency for AWS global infrastructure.
Role type
Senior IC infrastructure support engineer
Builds
Robust internal services and operational procedures for AWS data centers
Domain
Cloud infrastructure / Data center operations
Required skills
Linux troubleshooting, scripting in modern programming languages, root cause analysis, SLA management, system debugging, knowledge sharing
Preferred skills
Web services, distributed systems, hardware/software RAID, REST web services, XML, JSON
Technologies
Linux, AWS global infrastructure tools
Responsibilities
Pinpoint underlying causes of customer-related issues, manage ticket queues for internal and partner teams, analyze root causes and trends to develop metrics and tools, engage in patching and OS migrations, collaborate with software development teams, participate in knowledge-sharing sessions
Seniority
Senior, hands-on IC