Key Account Director - CRM - TMT
Core
Drive market success for ServiceNow's CRM and Industry Workflow solutions across Telecom, Media, and Technology verticals by leading strategic account planning and digital transformation roadmaps.
Role type
Senior Account Director (Enterprise Solution Sales)
Builds
Strategic transformation roadmaps and CRM adoption strategies for global enterprise accounts
Domain
Enterprise Software / CRM / AI / TMT (Telecom, Media, Technology)
Required skills
Enterprise solution sales, CRM solutions expertise, AI integration strategy, consultative selling, stakeholder management, TMT industry knowledge, complex solution sales leadership, business value articulation, strategic relationship building
Preferred skills
Experience with Agentic AI, Generative AI, intelligent automation, workflow orchestration, coaching sales teams, ecosystem partner collaboration
Technologies
ServiceNow CRM, Agentic AI, Generative AI, AI-powered automation, workflow orchestration
Responsibilities
Support territory strategy and planning for vertical accounts, provide strategic input to Account Executives, engage with customers to envision digital transformation, drive AI-led CRM transformation conversations, identify CRM opportunities across Sales/Service/Field operations, engage with TMT leadership and decision-makers, partner with Solution Consulting teams, coach Account Executives and sales teams, build relationships with business and technology stakeholders
Seniority
Senior, hands-on IC
