Sr Customer Success Manager (Cybersecurity)
Core
Manage a portfolio of up to 30 enterprise accounts for Armis, guiding them from pre-sales through deployment to operationalization to maximize security posture and retention.
Role type
Senior Customer Success Manager (Cybersecurity SaaS)
Builds
Customer success plans, operationalized security implementations, and value realization for Armis platform users.
Domain
Cybersecurity / IoT / OT / Enterprise Software
Required skills
Customer relationship management, technical problem solving, project management, stakeholder management, executive reporting, product knowledge translation, risk assessment, use case validation, cross-functional collaboration.
Preferred skills
Cybersecurity program implementation, Healthcare/IoT device familiarity, Linux troubleshooting, networking protocols, SIEM/SOAR/Endpoint experience, government clearance.
Technologies
Armis platform, Gainsight, Linux (Redhat/CentOS), SIEM, SOAR, Endpoint security, LAN/WAN, Routing/Switching.
Responsibilities
Define success plans and strategy with customers, guide implementation and configuration validation, report risks and wins to internal and external stakeholders, deliver executive business reviews, track account health and adoption metrics, represent customer voice to product teams, drive platform utilization and feature adoption.
Seniority
Senior, hands-on IC