Senior Technical Customer Success Manager (Armis)
Core
Senior Technical Customer Success Manager guiding customers in the successful adoption, operationalization, and value realization of the Armis Platform (cyber risk management) to achieve strategic objectives.
Role type
Senior Technical Customer Success Manager (TCSM)
Builds
Customer success plans, operationalized platform deployments, and value realization for enterprise security programs.
Domain
Cyber Security / OT / IoT / Healthcare / Automotive / Retail
Required skills
Customer success management, technical account management, network engineering, architecture, security program implementation, stakeholder management, project management, solution delivery, risk management, use case validation, 3rd party integrations, Linux troubleshooting, networking (LAN/WAN, Routing/Switching), executive communication.
Preferred skills
Cyber Security SaaS experience, Deployment Engineer experience, Professional Services Engineer experience, Unified Communications expertise, Healthcare/IoT device familiarity, CISSP/Security+/CEH certifications.
Technologies
Armis Platform, Gainsight, Linux (Redhat/CentOS), SIEM, SOAR, Endpoint Security, 3rd Party Security Solutions.
Responsibilities
Manage portfolio of up to 20 accounts through lifecycle from pre-sales to deployment; guide customers through implementation and operationalization; drive platform utilization and recommend features to improve security posture; report risks and wins to internal teams and external sponsors; represent customer voice to product teams; conduct executive business reviews; validate deployment configuration and use cases; maintain technical knowledge of platform and 3rd party integrations.
Seniority
Senior, hands-on IC