Account Manager
Core
Partner with clients to protect and grow revenue, maximize solution value, and deliver positive business outcomes in the background screening industry.
Role type
Account Manager
Builds
Client relationships, revenue growth, and successful adoption of HR tech solutions (background screening, blockchain verification, whistleblowing platforms)
Domain
HR Technology / People & Talent / Background Screening
Deliverable
client delivery
Required skills
client relationship management, needs assessment, upselling and cross-selling, contract renewal, account reviews, escalation resolution, industry trend analysis, product knowledge, internal advocacy, documentation management
Preferred skills
background screening experience, external relationship building, proactive mindset, problem-solving, initiative, objection handling, negotiation, presentation skills
Technologies
Hubspot, Monday, Power BI, Slack, Operations portal
Responsibilities
Cultivate and expand client relationships; assess client needs and identify growth opportunities; conduct review meetings to gauge satisfaction; identify upsell/cross-sell opportunities; collaborate with sales for new business; handle contract renewals; resolve client escalations; maintain comprehensive documentation; stay abreast of industry trends.
Seniority
Individual Contributor
