Key Account Manager (Italian and Spanish)
Core
Serve as the main point of contact for a portfolio of B2B clients, building relationships with HR and L&D leaders to deliver tailored language learning solutions and drive retention/expansion.
Role type
Senior Key Account Manager (B2B SaaS/Tech)
Builds
Corporate language learning programs for global companies
Domain
EdTech / Corporate Training
Deliverable
client delivery
Required skills
B2B key account management, contract negotiation and renewal, data analysis and metrics monitoring, cross-functional collaboration, strategic relationship building, ROI reporting
Preferred skills
Experience with SaaS/tech products, fluency in English, Spanish, and Italian, proficiency with CRM and AI tools
Technologies
CRM solutions, Microsoft Office, Google Workspace, AI tools (Claude, ChatGPT, Copilot, Gemini)
Responsibilities
Manage client portfolio from contract signature to renewal, conduct regular business reviews, develop retention strategies, analyze utilization and engagement metrics, work cross-functionally with Sales, Product, and Marketing teams
Seniority
Mid-Senior, hands-on IC