Customer Success Manager, Mid Market - Moveworks
Core
Act as an advocate for mid-market customers to help them achieve business outcomes and foster adoption of ServiceNow products through prescriptive guidance.
Role type
Mid-market Customer Success Manager
Builds
Customer outcomes engagement, product adoption, and license utilization for ServiceNow clients
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
client delivery
Required skills
Customer portfolio management, technical health monitoring, success play implementation, issue resolution, business outcome analysis, AI integration thinking
Preferred skills
ServiceNow accreditations, AI tool usage, workflow automation
Technologies
ServiceNow, Success Platform, AI-powered tools