Technical Customer Success Manager (US)
Core
Primary point of contact for US SMB customers to ensure adoption, satisfaction, and retention of AI phone agents.
Role type
Technical Customer Success Manager
Builds
Customer success and retention for AI phone agent platform
Domain
SaaS / AI / Customer Success
Required skills
Customer success management, technical troubleshooting, workflow implementation, CRM management, stakeholder communication
Preferred skills
API documentation reading, error log analysis, n8n, make.com, codex, AI product affinity
Technologies
HubSpot, n8n, make.com, codex
Responsibilities
Own customer portfolio lifecycle, build customer relationships, implement AI agent workflows, run proactive check-ins, spot churn risks, manage CRM activities
Seniority
Mid-level, hands-on IC