Customer Success Manager
Core
Proactive Customer Success Manager driving activation, expansion, and retention for high-potential SMB/mid-market accounts in an AI teammate platform.
Role type
Senior IC Customer Success Manager (PLG/SMB)
Builds
Adoption of AI agent workflows across entire customer teams
Domain
AI / SaaS / Productivity
Required skills
proactive account management, usage-based pricing expertise, data analysis, SQL, commercial instincts, AI agent workflow knowledge
Preferred skills
playbook creation, usage-based expansion experience, documentation and onboarding flow design
Technologies
SQL, Hex
Responsibilities
Run proactive usage reviews and expansion triggers on a high-volume book, identify and onboard secondary users within accounts, analyze usage and billing signals to build account lists, track expansion and save metrics, document patterns for product improvement
Seniority
Mid-level, hands-on IC