Senior Account Management (EX) - Top Tier NA
Core
Senior Enterprise Account Manager responsible for retaining, growing, and on-boarding existing Freshworks customers through consultative sales and strategic account planning.
Role type
Senior Enterprise Account Manager (SaaS)
Builds
Cloud-based CX and ITSM software solutions for enterprise clients
Domain
SaaS, Customer Experience (CX), IT Service Management (ITSM)
Required skills
consultative sales, upsell and cross-sell, C-level stakeholder management, solution selling, quota achievement, account portfolio planning, complex sales cycle management, strategic account planning, client adoption driving, virtual presentation skills
Preferred skills
technical background in EX/ITSM, project management, customer success best practices
Technologies
Freshworks suite, cloud-based software
Responsibilities
Manage a portfolio of assigned enterprise accounts to drive expansion and revenue growth. Create and articulate compelling value conversations with C-Level stakeholders. Build plans to maximize revenue and customer satisfaction. Gain understanding of client needs to ensure successful product adoption. Work in alignment with implementation, billing, support, and deals teams. Sell to VP or C-level executives.
Seniority
Senior, hands-on IC