AVP APAC, CRM Solution Consulting
Core
Lead the APAC pre-sales technical engine for ServiceNow's AI-native CRM, accountable for driving Net New Annual Contract Value (NNACV) growth and shifting the go-to-market motion from demo-centric to proof-of-value (POV) centric.
Role type
Senior Individual Contributor, VP-level Solution Consulting Leader
Builds
AI-native CRM solutions and pre-sales proof-of-value (POV) demonstrations for enterprise clients in the APAC region
Domain
SaaS, Customer Relationship Management (CRM), Artificial Intelligence (Agentic AI)
Deliverable
production ML models
Required skills
Pre-sales leadership, P&L/NNACV accountability, APAC regional team management, AI/automation strategy, Proof-of-Value (POV) selling, Cross-functional alignment, Talent acquisition and development
Preferred skills
Experience with Forward Deployed Engineer (FDE) models, Deep knowledge of CRM market disruption, Executive presence
Technologies
ServiceNow AI platform, Now Assist, Agentic AI tools
Responsibilities
Drive CRM NNACV targets and mobilize the Solution Consulting team to achieve double-digit ACV growth; Lead the transition from demo-centric to POV-centric pre-sales GTM motion; Recruit, develop, and retain elite technical talent for the FDE model; Champion AI capabilities and guide product/GTM decisions based on field insights; Align pre-sales strategy with broader CRM go-to-market plans across APAC.
Seniority
VP (AVP), hands-on IC with first-line management
