Gestionnaire de l'évolution client, SAP AMS
Core
Account manager for SAP clients, driving service health, commercial performance, and continuous value creation through structured governance and evolution roadmaps.
Role type
Senior Account Manager (SAP AMS)
Builds
Continuous value for SAP enterprise clients via service management and strategic evolution.
Domain
Enterprise Software / SAP / Managed Services
Required skills
SAP ERP expertise, Account governance, Service management (ITIL), Financial management, Team leadership, Continuous improvement methodology
Preferred skills
SAP S/4HANA Cloud, RISE with SAP, GROW with SAP, AI tools adoption
Technologies
SAP S/4HANA, SAP Joule, AI delivery tools
Responsibilities
Act as primary client contact and trusted advisor for assigned SAP accounts; Establish and lead structured governance including operational reviews and executive reviews; Manage service delivery, incidents, and changes to meet SLAs; Develop and maintain integrated account plans linking business priorities with service health; Lead and develop consultants assigned to the portfolio; Utilize and promote AI tools for delivery and improvement.
Seniority
Senior, hands-on IC with leadership responsibilities