Lead - Account Management
Core
Strategic Enterprise Account Manager responsible for retaining, growing, and on-boarding existing Freshworks customers through consultative sales and deep relationship building.
Role type
Senior IC Enterprise Account/Portfolio Manager
Builds
Cloud-based software usage and revenue expansion in existing customer accounts
Domain
SaaS / CRM / EX / CX
Required skills
consultative sales, solution selling, strategic account planning, C-level stakeholder management, complex sales cycle management, account portfolio planning, revenue quota achievement, customer success strategies, virtual presentation skills, project management
Preferred skills
technical background in CRM/EX/CX, experience selling to Mid Market and Enterprise companies, knowledge of customer success best practices
Technologies
Freshworks suite, CRM, EX, CX
Responsibilities
Drive expansion through upsell and cross-sell to meet revenue targets; manage relationships with a portfolio of assigned accounts; create and articulate compelling value conversations with C-Level stakeholders; build plans to maximize revenue and customer satisfaction; gain understanding of client needs to ensure successful product adoption; align with internal teams (Implementations, Billing, Support, deals teams).