Rated Customer Success Associate
Core
Onboard and manage Corporate and Select customers through the sustainability assessment process, ensuring high satisfaction and retention.
Role type
L2 Customer Success Associate (Account Management)
Builds
EcoVadis sustainability rating platform and assessment services for corporate clients
Domain
B2B SaaS / Sustainability / ESG
Deliverable
client delivery
Required skills
Account management, onboarding, B2B sales support, CRM usage, stakeholder relationship building, report preparation, proactive communication
Preferred skills
Salesforce/CRM experience, AI technology usage, fluency in French or other European languages
Technologies
Salesforce, CRM software, SmartRecruiters, Gemini, AssessFirst
Responsibilities
Manage customer portfolio to maximize solution value, engage via phone/email/video for guidance, coordinate with business units on subscription/assessment, develop trusted advisor relationships, communicate monthly results, prepare portfolio reports, promote solution via case studies/events
Seniority
Mid-level, hands-on IC