AVP, Solution Consulting CRM EMEA
Core
Lead the EMEA pre-sales technical engine for ServiceNow's AI-native CRM, driving Net New Annual Contract Value (NNACV) and scaling the organization through AI automation and a shift to proof-of-value (POV) centric motions.
Role type
Senior leadership, Solution Consulting / Pre-sales (EMEA)
Builds
Pre-sales motions, proof-of-value (POV) frameworks, and the Forward Deployed Engineer (FDE) talent model for CRM.
Domain
SaaS / CRM / AI & Automation
Required skills
Leading large pre-sales/technical sales organizations, managing managers, owning revenue targets (ACV/NNACV), leading distributed multi-country teams, deep CRM market knowledge, fluency with AI/automation tools, evolving pre-sales motions to POV-centric, executive presence, cross-functional alignment, talent acquisition and development.
Preferred skills
Experience with agentic AI, Now Assist, and AI-native platforms.
Technologies
ServiceNow, AI automation tools, agentic AI frameworks.
Responsibilities
Drive CRM NNACV growth and forecast technical win rates; build and grow the next-generation pre-sales talent (FDE model); champion AI and position ServiceNow's AI-native CRM; scale the organization using AI automation; reconnect the field to CRM product management; lead consistent pre-sales motions and messaging across EMEA.
Seniority
VP level, hands-on leader managing managers.
