Technical Support Coordinator
Core
First technical point of contact for operator partners, investigating and resolving issues related to game rounds, transactions, and integrations.
Role type
Technical Support Coordinator (B2B)
Builds
Support function for iGaming operator partners
Domain
iGaming / Online Gambling
Deliverable
client delivery
Required skills
API documentation reading, SQL, API testing tools, log analysis, Jira, helpdesk/ticketing tools, back-office tools
Preferred skills
Online gambling industry experience (casino/slots), operator/supplier back-office tools, Jira, helpdesk/ticketing tools, SQL, API tools, log analysis
Responsibilities
Respond to partner queries and incidents quickly and accurately, investigate and troubleshoot technical issues, escalate to internal teams, maintain documentation and guidelines, keep up to date with games and products, contribute to technical projects improving support function
Seniority
Individual Contributor