Founding Customer Support Engineer
Core
Own end-to-end support for construction customers' integrations, debug technical issues across APIs and data flows, and act as the voice of the customer to prioritize product improvements.
Role type
Founding Customer Support Engineer (Technical)
Builds
Support automation agents, small pull requests, config/mapping changes, data repair scripts, and the initial support foundation (playbooks, help center).
Domain
Construction Technology / Supply Chain SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Debugging APIs and logs, SQL, data flow analysis, cross-system troubleshooting, technical communication with engineers and non-technical stakeholders, building support processes from scratch.
Preferred skills
Construction Tech, Supply Chain, or Logistics SaaS experience, early-stage startup experience (<50 employees).
Technologies
APIs, logs, SQL, data flows, LLMs, SDKs.
Responsibilities
Own inquiries end-to-end for integration breaks, automate support using internal AI agents, ship small fixes (PRs, configs, scripts), identify and eliminate recurring issue patterns, build the initial support foundation and documentation.
Seniority
Early-stage, hands-on IC with growth path to engineering.