Customer Solutions Analyst - Spanish
Core
Provide frontline technical assistance and support to SiteMinder's global hotel customers via phone, email, and chat to resolve issues and maintain product satisfaction.
Role type
Customer Solutions Analyst (Technical Support)
Builds
Resolution of customer issues and feedback loops for product enhancement
Domain
Hotel commerce technology / SaaS support
Deliverable
client delivery
Required skills
Technical troubleshooting, customer service, analytical problem-solving, stakeholder management, process improvement, time management, conflict resolution, business acumen
Preferred skills
Hotel industry background, ability to work in high-volume SLA-driven environments, agility across platforms
Technologies
Salesforce, web browsers, connectivity tools
Responsibilities
Provide technical support via phone, email, and chat; identify and resolve customer configuration requirements; log issues in Salesforce; test new features and document outcomes; provide feedback for product evolution; improve support processes.
Seniority
Individual Contributor, mid-level