Technical Support Engineer

Plaid

London Office💼 Full-time🗓 2026-09-04 → 2026-09-25

Core

Resolve complex integration issues for developers building financial products using Plaid's API infrastructure.

Role type

Technical Support Engineer (IC)

Builds

Customer-facing support processes and internal tooling for financial data integration

Domain

Fintech / API Infrastructure

Deliverable

client delivery

Required skills

REST API debugging, SQL, HTML/CSS, JavaScript or Python, ticketing systems, data visualization

Preferred skills

Process improvement, technical project support

Technologies

Zendesk, Linear, Databricks

Responsibilities

Troubleshoot customer integration issues, escalate to engineering, improve support tooling and documentation, assist GTM teams with escalations

Seniority

Mid-level, hands-on IC

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About Plaid

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is comm