Product Support Specialist, Pacific/Mountain Time
Core
Support customers in end-to-end engagement, investigate and resolve technical issues, and surface customer feedback to inform product choices.
Role type
Product Support Specialist
Builds
Customer support experience and internal knowledge sharing
Domain
SaaS product development tools
Deliverable
client delivery
Required skills
troubleshooting technical issues, debugging, API integration setup, bug reproduction, SQL, Javascript, GitHub familiarity
Preferred skills
curiosity to learn technical concepts
Responsibilities
Support customers in onboarding and account setup, investigate and resolve inbound customer issues across multiple channels, partner with engineering to document and reproduce bugs, surface trends and insights from customer feedback, lead strategic projects to improve support experience
Seniority
Individual Contributor
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