Customer Success Manager, Japan
Core
Act as a trusted partner and consultant for Wix Enterprise and DeviantArt accounts, providing expert guidance on launching and optimizing web presence.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Tailored onboarding workshops, training sessions, and long-term customer growth strategies.
Domain
SaaS / Web Creation Platforms
Required skills
Customer success management, account management, business review facilitation, stakeholder management, product feedback integration, renewal management, complex use case resolution
Preferred skills
Art and subculture knowledge (manga, anime, game), Japanese IP scaling experience
Technologies
Wix platform, DeviantArt platform
Responsibilities
Conduct regular business reviews to demonstrate product value, partner with product teams to develop onboarding workshops, champion customer voice to shape platform evolution, drive growth by identifying expansion opportunities and facilitating renewals, work directly with successful clients to solve complex use cases
Seniority
Senior, hands-on IC
