Customer Success Manager
Core
Manage a mid-market and enterprise portfolio of accounts, driving retention, growth, and product adoption for Nearmap's commercial vertical.
Role type
Senior Customer Success Manager (SaaS/Enterprise)
Builds
Customer retention, renewal revenue, and product adoption strategies
Domain
SaaS / Commercial Real Estate / Geospatial Technology
Required skills
Account management, renewal negotiation, churn risk identification, Salesforce proficiency, cross-functional collaboration, data-driven prioritization, program management, stakeholder engagement, upsell strategy, process adaptation
Preferred skills
Technical pre-sales background, consulting experience, executive stakeholder management, cultural awareness
Technologies
Salesforce, Microsoft Office
Responsibilities
Manage full customer lifecycle from onboarding to renewal, identify and mitigate churn risks, drive product usage and use cases, collaborate with Sales for upsell opportunities, maintain account intelligence in Salesforce, act as voice of the customer, resolve escalations, analyze challenges to develop creative solutions
Seniority
Senior, hands-on IC