Associate Customer Success Manager - French
Core
Own consumption and adoption outcomes for mid-complexity customers, acting as a confident advisor who overrides AI agent recommendations and leads strategic business reviews.
Role type
Associate Customer Success Manager (IC2)
Builds
Customer adoption plans and commercial impact for ServiceNow platform outcomes
Domain
SaaS / Enterprise IT Management / AI Agents
Deliverable
production ML models
Required skills
Customer success management, AI agent fluency, business acumen, stakeholder management, data analytics, ServiceNow platform knowledge, cross-functional collaboration, presentation skills, portfolio ownership
Preferred skills
ServiceNow certifications, French language proficiency
Technologies
ServiceNow, AI agents, CMDB, Workflow Data Fabric
Responsibilities
Drive customer adoption and consumption metrics; override AI agent recommendations based on context; lead Customer Business Reviews at Director/Manager level; develop and manage Customer Impact Plans; identify expansion signals for Sales; partner on renewals; diagnose adoption blockers; mentor junior CSMs; provide feedback to improve AI systems.
Seniority
Associate (IC2), practitioner level with autonomy