Customer Success Manager, Japan
Core
Trusted partner and consultant for Wix Enterprise and DeviantArt accounts, ensuring long-term customer success, growth, and platform optimization.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Tailored onboarding workshops, training sessions, and customized web presence solutions for enterprise clients.
Domain
SaaS / Web Creation Platforms / Digital Communities
Required skills
Strategic account management, business review facilitation, complex problem solving, executive stakeholder engagement, customer lifecycle management, expansion opportunity identification, value realization measurement.
Preferred skills
Interest in art, subculture (manga, anime, game), and fan communities.
Technologies
Wix platform, DeviantArt platform, web creation tools.
Responsibilities
Conduct regular business reviews to demonstrate product value and alignment with customer goals. Partner with product teams to develop and deliver tailored onboarding workshops and training sessions. Champion the voice of the customer by providing feedback to shape platform evolution. Drive growth by identifying expansion opportunities and facilitating renewals. Provide solutions for complex use cases for top-tier clients.
