Customer Success Manager (m/w/d)
Core
Customer Success Manager guiding clients from onboarding to long-term success with Amazon Advertising software.
Role type
Customer Success Manager (SaaS/Ad-Tech)
Builds
Amazon Advertising strategy and software adoption for brands, retailers, and agencies
Domain
E-Commerce / Digital Advertising / Ad-Tech
Required skills
SaaS customer success, Amazon Advertising strategy, support ticket management, process improvement, cross-functional collaboration, relationship building
Preferred skills
Amazon PPC experience, HubSpot, Google CSS
Technologies
HubSpot, Google CSS, Amazon Advertising
Responsibilities
Guide new customers through onboarding, manage existing customer portfolio, handle support tickets, develop support processes, collaborate with Sales and Product teams
Seniority
Mid-level, hands-on IC
