Account Manager, Mid-Market
Core
Own and grow a portfolio of mid-market SaaS customers, driving revenue through renewals, upsells, and cross-sells while acting as a trusted advisor to uncover new opportunities.
Role type
Mid-market Account Manager (SaaS sales)
Builds
Customer revenue growth and expanded usage of Freshworks CX/EX/ITSM solutions
Domain
SaaS / Customer Experience (CX) / Employee Experience (EX)
Required skills
SaaS sales, account management, solution-based selling, revenue target achievement, pipeline management, forecasting, complex sales cycle navigation, executive stakeholder engagement, consultative selling
Preferred skills
Experience with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions
Responsibilities
Own a portfolio of mid-market customers, drive renewals and upsells, build relationships with decision-makers, lead discovery and close deals, forecast accurately, partner with internal teams, travel for in-person connections
Seniority
Mid-level, hands-on IC
