Account Manager, Mid-Market

Boston, MA, usFull-time$100k–$140k2026-10-20 → 2026-11-12

Hybrid

Core

Own and grow a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while acting as a trusted advisor to uncover new opportunities.

Role type

Mid-market Account Manager (SaaS)

Builds

Customer revenue growth and expansion within the mid-market segment

Domain

SaaS / Customer Experience (CX) and Employee Experience (EX)

Required skills

SaaS sales, account management, solution-based selling, revenue target achievement, pipeline management, forecasting, executive stakeholder engagement, consultative selling, negotiation, CRM proficiency

Preferred skills

Experience with employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions

Responsibilities

Drive deals from discovery to closure, build and maintain an expansion pipeline, partner with Customer Success and Product teams, travel for in-person customer connections

Seniority

Mid-level, hands-on IC

About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.