Team Leader Field Service Engineers
Core
Lead and develop a team of Field Service Engineers to grow the local service business, strengthen service operations, and drive service growth through leadership, customer engagement, and business development.
Role type
Senior people manager (Field Service)
Builds
Country service business, service agreements, maintenance, upgrades, and service offerings
Domain
Industrial field service / Food processing equipment
Required skills
Team leadership and coaching, Business development and revenue growth, Customer relationship management, Commercial planning and negotiation, Data analysis using CRM, Health and safety compliance
Preferred skills
Engineering or business qualification, Additional languages beyond English
Technologies
Microsoft Office, CRM systems
Responsibilities
Build and deliver a country service plan, Drive opportunities for service agreements and maintenance, Coach and support engineers through performance reviews, Maintain regular contact with priority customers, Review revenue, costs, and opportunity pipeline, Lead change and contribute to regional initiatives
Seniority
Senior, hands-on IC