Service Manager
Core
Lead service operations and drive business growth for a key semiconductor customer site in the US.
Role type
Senior Service Manager (Semiconductor Equipment)
Builds
Service delivery, equipment uptime, and account revenue growth for Samsung Austin & Taylor
Domain
Semiconductor manufacturing / Metrology equipment service
Required skills
Technical troubleshooting, team leadership, operational management, stakeholder management, process improvement, schedule planning, safety compliance
Preferred skills
Semiconductor metrology equipment experience, scaling service teams, Korean language fluency
Technologies
Semiconductor metrology tools, fab environment systems
Responsibilities
Lead and manage the Field Service Engineering team (hiring, onboarding, training), oversee daily service operations and technical escalations, establish service processes and KPIs, plan team schedules and resources, build relationships with Samsung stakeholders, collaborate with R&D and global teams, ensure service readiness for new installations.
Seniority
Senior, hands-on IC with management responsibilities