Principal Product Success Manager
Core
Lead product adoption and growth for Process Mining and AI Core Platform capabilities at ServiceNow, serving top enterprise customers as a strategic advisor.
Role type
Principal Product Success Manager
Builds
Customer adoption programs, referenceable customer relationships, and strategic value realization for Process Mining and AI Core Platform.
Domain
Enterprise SaaS / Process Mining / AI Core Platform
Deliverable
client delivery
Required skills
Process Mining expertise, ServiceNow platform architecture, customer success strategy, stakeholder management, risk mitigation, data-driven engagement, executive communication
Preferred skills
ServiceNow encryption capabilities
Technologies
Process Mining, AI Core Platform, Predictive Intelligence, Virtual Agent, AI Agents, Mobile App Builder, UI Builder, Workspace, Portal, Performance Analytics, Platform Analytics, Automated Test Framework, CI/CD, source control, clone management, Health Scan, Usage Analytics
Responsibilities
Serve as focal point for customer programs and events; develop deep understanding of customer use cases and success outcomes; establish trusted advisor relationships with key decision makers; build referenceable customer base; collaborate with Sales for new opportunities; ensure customer satisfaction and retention; manage risk mitigation strategies; drive adoption of new platform capabilities; act as liaison between Product Management and customers; collaborate with implementation partners.
Seniority
Principal, hands-on IC with strategic leadership