Sr Customer Success Manager
Core
Senior Technical Customer Success Manager guiding platinum-level customers in the adoption, configuration, and operationalization of the Armis Platform to achieve security objectives and maximum value.
Role type
Senior IC Technical Customer Success Manager
Builds
Customer adoption plans, platform configurations, and security posture improvements for Armis Platform users
Domain
Cybersecurity / IoT / Healthcare IT
Required skills
Technical account management, network engineering, architecture, service delivery, stakeholder management, third-party integrations, scripting (Python), OT/ICS infrastructure knowledge
Preferred skills
Healthcare/ICT device knowledge, IT/IoT security experience, Python scripting
Technologies
Armis Platform, Python, OT/ICS protocols
Responsibilities
Lead adoption and implementation plans for platinum-level customers, understand customer use cases to improve security posture, build trusted relationships with technical stakeholders, act as customer advocate coordinating across teams, ensure deployment aligns with business use cases, stay current on third-party integrations, partner with Product/Engineering/Sales to drive account success
Seniority
Senior, hands-on IC