Senior Technical Account Manager
Core
Guide customers through the technical post-sale journey (implementation, integration, adoption, expansion, renewal) for an enterprise password manager and Unified Access Management platform.
Role type
Senior Technical Account Manager (SaaS/Security)
Builds
Enterprise identity and access management solutions for B2B clients
Domain
Cybersecurity, Identity & Access Management (IAM), SaaS
Deliverable
client delivery
Required skills
Technical onboarding and implementation leadership, proactive technical engagement for adoption/expansion, troubleshooting complex technical issues, knowledge of security frameworks (SSO, SCIM, SAML, OAuth), ability to translate technical concepts into business outcomes
Preferred skills
AI technology familiarity, experience with password managers, SaaS lifecycle management, MDM, device posture tools, APIs, webhooks, public cloud platforms, mentoring peers
Technologies
SSO, SCIM, SAML, OAuth, SOC 2, ISO 27001, GDPR, MDM, APIs, webhooks, public cloud platforms
Responsibilities
Own technical relationships with customers throughout the lifecycle, lead technical implementations and security reviews, advise on identity/access/device trust, partner with CSMs on customer health, represent customer needs internally, create scalable resources like playbooks, mentor peers
Seniority
Senior, hands-on IC