Customer Success Program Manager
Core
Guide customers toward long-term operational success by increasing efficiencies through onboarding, educating on best practices, and ensuring self-sufficiency with digital tools.
Role type
Senior Customer Success Program Manager
Builds
Customer success programs and operational efficiencies for hospital stakeholders
Domain
Medical device / Healthcare
Required skills
Account management, sales, marketing, project management, process improvement, cross-functional collaboration, strategic thinking, data analysis, presentation skills, CRM/ERP system proficiency
Preferred skills
Medical device or healthcare industry experience, SAP ERP, Salesforce.com, Gainsight, additional European languages
Technologies
Salesforce.com, Gainsight, SAP ERP, MS Office Suite
Responsibilities
Manage customer onboarding and lifecycle success, monitor customer health dashboards and outcomes, coordinate cross-functional support for Tier 1 accounts, identify process improvements for operational efficiency, conduct strategic business reviews, educate internal teams on resources and best practices
Seniority
Senior, hands-on IC
