Retail - Human Resource Business Partner
Core
Partner with operational and functional leaders to design and deliver people strategies aligned with business goals, profitability, and client KPI performance.
Role type
Senior Human Resource Business Partner
Builds
People strategies, engagement initiatives, and talent development programs for operational accounts
Domain
Business Process Outsourcing (BPO) / Human Resources
Required skills
Strategic business partnership, employee engagement, performance optimization, employee relations, people analytics, operational excellence, change management, labor law compliance
Preferred skills
Team leadership, root-cause analysis, data-driven decision making, conflict resolution, digitization of HR workflows
Technologies
HR information systems, workforce analytics tools
Responsibilities
Partner with leaders to align HR strategies with business goals; lead engagement and retention initiatives; oversee complex employee relations and disciplinary processes; analyze workforce data to design retention interventions; ensure compliance with Jamaican labor law; drive continuous improvement of HR processes
Seniority
Senior, hands-on IC with team management