Associate Customer Success Manager (UK Remote)
Core
Manage a portfolio of higher education customers in Spain and France to ensure retention, growth, and maximum value from software services.
Role type
Associate Customer Success Manager
Builds
Software services for educational institutions
Domain
EdTech / Higher Education
Required skills
Fluent in English, Spanish, and French; Account management; CRM proficiency (e.g., Salesforce); Upsell and cross-sell; Stakeholder relationship building; Data-driven approach
Preferred skills
Experience in SaaS or EdTech; Understanding of academic integrity challenges; Ability to work in a fast-paced environment
Technologies
Salesforce
Responsibilities
Manage customer portfolio across Spain and France; Build relationships with stakeholders from Deans to instructors; Drive adoption, satisfaction, and retention; Execute account plans; Identify upsell and renewal opportunities; Collaborate with Sales, Product, and Marketing teams; Maintain CRM records.
Seniority
Junior, hands-on IC