Service Delivery Manager with German for OS GmbH (m/f/d)
Core
Manage and coordinate the delivery of IT services across multiple operational teams, serving as the primary point of contact for customers and ensuring adherence to Service Level Agreements (SLAs).
Role type
Service Delivery Manager
Builds
IT services and managed services environments
Domain
IT Service Management / Telecommunications
Required skills
IT Service Management, SLA management, customer governance, stakeholder management, IT infrastructure knowledge, cloud services, managed services, financial awareness
Preferred skills
ITIL certification, international environment experience
Technologies
IT infrastructure, cloud services, managed services environments
Responsibilities
Manage and coordinate the delivery of IT services across multiple operational teams, Serve as the primary point of contact for customers regarding service-related matters, Ensure services are delivered according to agreed Service Level Agreements (SLAs), Monitor service performance and drive continuous service improvements, Coordinate service reviews, reporting, and customer governance meetings
