Technical Service Manager Cloud Applications (m/w/d)
Core
Coordinate operations and ensure stability for cloud applications, acting as the central point of contact for clients and managing incidents, releases, and service level agreements.
Role type
Senior Technical Service Manager (Cloud Applications)
Builds
Stable operations and reliable delivery of cloud application services for clients
Domain
IT Operations / Cloud Infrastructure / Financial Services
Required skills
Service Management, Cloud Application Operations, Incident Management, Problem Management, Release Planning, CI/CD Pipeline Management, Monitoring, Logging, IT Security, Data Privacy
Preferred skills
Public Cloud Infrastructure Management, Agile Methodologies (Scrum), Banking Industry Experience
Technologies
GitLab, Public Cloud Platforms
Responsibilities
Coordinate all operational processes for cloud applications and ensure Service Level Agreement compliance; Monitor cloud infrastructure and applications to detect and resolve disruptions; Act as the primary interface for clients to handle inquiries and incidents; Plan and execute version releases and production deployments; Establish operational processes, tools, and documentation for continuous improvement.
