Senior Vendor Manager
Core
Manage relationships with third-party vendors and suppliers to ensure effective delivery of IT services, focusing on performance, risk, and governance.
Role type
Senior Vendor Manager (Supplier Relationship Manager)
Builds
IT service delivery outcomes for customers
Domain
IT Service Management / Outsourcing
Required skills
ITIL Service Management principles, SLA/KPI management, supplier governance, risk assessment, stakeholder management, analytical reporting, global IT operations management, executive-level forum management
Preferred skills
ITIL Foundation v4/5 certification, ServiceNow ITSM platform, information security frameworks, Prince2, Agile, Project Management
Technologies
ServiceNow
Responsibilities
Develop and maintain relationships with strategic IT vendors; monitor supplier performance against SLAs/OLAs/KPIs; facilitate supplier governance meetings and service reviews; assess and manage supplier-related risks; coordinate service delivery across multiple suppliers; manage supplier escalations and incident resolution; present supplier performance and risks to governance boards.
Seniority
Senior Manager
