Customer Success Manager, Enterprise
Core
Own a book of business for Wix enterprise accounts, acting as a trusted partner and consultant to guide customers in launching and optimizing their Wix deployment.
Role type
Senior IC Customer Success Manager (Enterprise)
Builds
Wix SaaS platform deployments for large enterprises
Domain
SaaS / Web Development
Required skills
Customer success management, enterprise account management, business review facilitation, renewal negotiation, executive-level presentation, product feedback integration
Preferred skills
SaaS experience, web development best practices knowledge, growth strategy, upselling
Technologies
Wix platform
Responsibilities
Partner with product teams to create tailored onboarding workshops and trainings; Respond to complex customer inquiries and provide solutions; Conduct business reviews to assess progress and measure impact; Foster customer health through periodic website reviews; Identify growth opportunities and facilitate renewals; Collaborate with marketing for references and case studies; Act as the voice of the customer to shape product evolution.
