Senior Manager, Performance Management
Core
Own ServiceNow's enterprise performance evaluation framework, calibration processes, and strategic philosophy to ensure consistent, fair, and meaningful assessments aligned with business goals.
Role type
Senior Manager, Performance Management (HR Strategy)
Builds
Enterprise performance evaluation frameworks, calibration processes, and AI-assisted evaluation tools
Domain
Human Resources / Talent Management / Performance Analytics
Deliverable
dashboards & analysis
Required skills
Performance management strategy, calibration design, enterprise program ownership, consulting mindset, cross-functional leadership, global process scaling, analytical judgment, AI integration for HR
Preferred skills
AI/ML application in HR processes, reducing bias in evaluations, translating strategy to practical frameworks
Technologies
ServiceNow (YE Evaluation tool), AI/ML platforms
Responsibilities
Define performance rating definitions and behavioral expectations; Design and govern the calibration process; Partner with Compensation to align evaluations with rewards; Strategically design AI integration to improve consistency and reduce bias; Collaborate with Product to enhance evaluation tools; Identify and resolve systemic calibration inconsistencies across the business.
Seniority
Senior Manager, strategic ownership with hands-on execution