Lead Customer Success Manager
Core
Lead a virtual team to drive customer adoption, satisfaction, and digital transformation of IFS enterprise software solutions.
Role type
Senior Customer Success Manager (Team Lead)
Builds
Customer success programs, value realization strategies, and digital transformation roadmaps for enterprise clients.
Domain
Enterprise Software / ERP / Manufacturing & Services
Required skills
Virtual team leadership, strategic account management, C-level executive communication, business outcome realization, digital transformation strategy, up/cross-sell identification, customer journey orchestration, feedback synthesis, conflict resolution, prescriptive problem solving. (via careerplan.io/jobs/744000153723959-lead-customer-success-manager-at-ifs)
Preferred skills
Experience in multiple industries, familiarity with customer engagement technologies, data-driven decision making, cross-functional collaboration.
Technologies
Microsoft Office, Customer engagement platforms, Enterprise software suites
Responsibilities
Lead and orchestrate a large virtual team; act as the primary Voice of the Customer; partner with core account teams to retain strategic relationships; drive operational health and digital transformation; identify new sales opportunities; serve as primary contact for complaints and issues; develop business reviews with C-level executives; conduct focus groups and user interactions.
Seniority
Senior, hands-on IC with leadership responsibilities
