Sr Renewal Account Manager (ASEAN)
Core
Lead the expansion and retention of enterprise and mid-market customer accounts across the ASEAN region, owning the complete renewal lifecycle from mid-contract planning through completion.
Role type
Senior Renewal Account Manager
Builds
Sustainable revenue growth and long-term partnerships for enterprise software customers
Domain
Enterprise Software / SaaS / ASEAN Region
Required skills
Enterprise software account management, Renewal strategy, Multi-stakeholder account management, Contract negotiation, Financial metrics expertise, CRM proficiency, Data-driven account planning, Pipeline forecasting, Team mentorship
Preferred skills
SaaS renewals, Platform consolidation, ServiceNow products, IT/Finance/Customer Success operations, Multilingual capability (English + ASEAN languages), Expansion deal closing
Technologies
ServiceNow, ServiceNow Renewals, ServiceNow University, CSP, ServiceNow Renewals Center of Excellence, ServiceNow University, ServiceNow Renewals Center of Excellence
Responsibilities
Develop and execute renewal strategies to maximize NNACV, Build and maintain deep relationships with key stakeholders, Collaborate with Sales and Customer Success for upsell opportunities, Lead contract negotiations, Create data-driven account plans, Monitor account health and mitigate at-risk renewals, Forecast and manage pipeline discipline, Represent company at executive business reviews, Mentor junior managers, Drive adoption of renewal methodologies
Seniority
Senior, hands-on IC