Receptionist
Core
Leads reception and concierge services, ensuring exceptional customer service and seamless guest journeys for clients in a busy office environment.
Role type
Senior IC Receptionist / Concierge Lead
Builds
Reception and concierge operations for client offices
Domain
Business Services / Office Administration
Deliverable
product features
Required skills
Guest services, problem-solving, phone systems (Cisco), meeting room management, vendor management, report production, quality assurance oversight, team leadership
Preferred skills
Legal or financial services industry experience, blue-chip company reception experience, event operational experience, Condeco and A/V equipment knowledge
Technologies
Condeco, MS Outlook, Microsoft Office (Word, Excel, PowerPoint), Cisco telephone system
Responsibilities
Lead employee(s) and direct workflow for reception and concierge services; handle client concerns and problem-solve resolutions; oversee quality assurance processes; welcome guests and escort them to meeting rooms; manage meeting room bookings and visitor passes; arrange events, excursions, and transportation; liaise with other departments for efficient communication.
Seniority
Senior, hands-on IC with team leadership responsibilities