Lead Office Services Associate
Core
Lead a team of office services associates to manage workflow, ensure client satisfaction, and handle complex administrative and operational tasks.
Role type
Senior IC office services manager
Builds
Office operations and client service delivery
Domain
Business services / Administrative support
Deliverable
client delivery
Required skills
Team leadership, workflow management, quality assurance, problem-solving, policy adherence, training, equipment resource selection, timekeeping oversight
Preferred skills
Experience in legal/banking/corporate environments, Microsoft Office proficiency, customer relationship building
Technologies
Microsoft Office
Responsibilities
Conduct time and absence tracking for direct reports, coordinate workflow and delegate duties, handle client concerns and escalate operational issues, oversee quality assurance processes, train new employees on policies, manage physical office tasks (copiers, conference rooms, mail), produce required reports
Seniority
Senior, hands-on IC with team leadership