Sr Quality Coordinator - Marketplace Experience
Core
Harmonize and elevate operational quality across regional BPO operations by transforming QA frameworks into data-driven engines that predict defects and drive continuous improvement.
Role type
Senior Quality Operations Coordinator (BPO/Marketplace)
Builds
Scalable quality processes, standardized audit frameworks, and closed-loop feedback mechanisms for recruitment and training.
Domain
Business Process Outsourcing (BPO) / Food Delivery Marketplace
Required skills
Root-cause analysis, process improvement, vendor governance, risk modeling, SQL data extraction, cross-functional collaboration, closed-loop quality framework design
Preferred skills
Lean Six Sigma Yellow/Green Belt, PMP certification, Portuguese language proficiency
Technologies
SQL
Responsibilities
Lead multi-hub quality strategy and audit execution; execute continuous improvement initiatives; establish closed-loop quality frameworks; drive regional calibration and consistency; partner cross-functionally for operational scale; drive independent data extraction and analysis. (via careerplan.io/jobs/744000152670119-sr-quality-coordinator-marketplace-experience-at-delivery-hero)
Seniority
Senior, hands-on IC
