Sr. Quality Manager, Worldwide Grocery Stores (WWGS) Private Brands, Product Quality
Core
Ensure food products are consistently produced and delivered to quality expectations by monitoring performance, analyzing customer feedback, and driving process improvements across physical stores and online channels.
Role type
Senior Quality Manager (Food & Beverage)
Builds
Food & beverage product quality programs, monitoring mechanisms, and dashboards for large data sets.
Domain
Retail grocery / Food safety & quality
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Root-cause problem solving, data analysis, process improvement, stakeholder management, supplier management, KPI definition, SOP development, travel coordination
Preferred skills
Lean principles / Six Sigma, product management, SQL, large data set management, product lifecycle knowledge
Technologies
Microsoft Office, SQL
Responsibilities
Conduct data analysis of customer feedback to identify and prioritize improvement activities; Develop robust customer feedback monitoring mechanisms to mitigate safety and compliance risks; Build dashboards to manage large data sets and enable business decisions; Identify, communicate, or escalate product quality risk areas and lead corrective actions; Define quality KPIs and develop mechanisms to track and report quality performance metrics; Build process flows, SOPs, and RACI for quality activities across cross-functional teams; Travel up to 15% to meet with suppliers and support production activities or quality investigations.
Seniority
Senior, hands-on IC